You will need your username and password to login each time to myTAC.

If you have forgotten your login details, please call us on 1300 654 329 between 8.30am-5.30pm, Monday to Friday.

Please note: For security reasons, you can't make changes to your bank account in the first 48 hours after you register for myTAC.

If your bank details are changed less than two days before a payment is due to be issued, the payment will be made into the previous account.

If you want to change your bank details within two days of when a payment is due to be issued, you need to call us on 1300 654 329 to have them changed immediately.

To update your details:

1. Select the Personal Details button
2. Select the Edit button for the details you want to update.
3. Some details will require you to enter an access code that is sent to your mobile.
4. Once your new details are saved, it may take up to two business days for these details to take effect on your claim.

We are available between 8.30am - 5.30pm, Monday to Friday.

To do your self-assessment in myTAC, you can:

1. Click the secure link in the SMS message sent to your registered mobile number: https://mytac.vic.gov.au/myneeds. This will take you to a login page for your self-assessment.
2. Visit the myTAC portal or open the mobile app. Click the 'Complete your self-assessment' button at the bottom of the login page.

If you are already logged in to myTAC, you will need to log out before starting.

Your online self-assessment is available for two days after you receive your first SMS invitation.

If you do not complete the questions within this time, we will contact you by phone.

If you need help completing this, please call us on 1300 654 329 between 8.30am - 5.30pm, Monday to Friday.

1. Select the Send a message button.
2. Select the type of enquiry and type your message (maximum 250 characters).
3. Upload documents if required.

Once you’ve submitted your message, we’ll get back to you via your inbox in myTAC. You’ll receive a notification on your phone when we send you a message.

1. Scan or take a photo of your receipt and save it to your device
2. Click Claim reimbursement in myTAC
3. Choose the type of reimbursement from the drop-down menu
4. Choose who the TAC should reimburse (you or someone else)
5. Complete all the mandatory fields on the reimbursement form
6. Include a description to let us know which items you want us to reimburse
7. Use the upload receipt button to upload your receipt scan or photo.
8. Check the box to confirm this reimbursement is for TAC claim-related expenses.
9. Click the Next button. You can review your information and then submit your reimbursement request
10. Make sure your bank details are up to date to avoid any delay in payment.

Each document file must be smaller than 10MB.

Valid file types are .doc, .docx, .heic, .jpeg, .jpg, .png, .pdf, .tif, .tiff, .txt, .xls, .xlsx

You can send us documents such as medical certificates, income information or forms to help us manage your claim.

1. Select the Send Documents button.
2. Select the Send Documents button again.
3. Choose the document type. Include a description to let us know what it's about
4. Click the check box to confirm these documents are related to your TAC claim.
5. Use the Upload Documents button to submit your document.

Each document file must be smaller than 10MB.

Valid file types are .doc, .docx, .heic, .jpeg, .jpg, .png, .pdf, .tif, .tiff, .txt, .xls, .xlsx

1. Select the ‘What we can pay for’ button.
2. Select a treatment or service from the list to find out how to access and pay for this.
3. If you’re not sure if you are eligible for this treatment or service, please call us on 1300 654 329 between 8.30am-5.30pm, Monday to Friday.

The treatments and services listed are the most common types the TAC will pay for following a transport accident.

We can pay for the reasonable cost of some other medical treatments, rehabilitation services, disability services, travel and household support services you may need.

Learn more about other medical and support services we can pay for, that need our approval.

If you cannot work because of your transport accident injuries, we may also provide temporary income support. Read more about work and income.

There are a few things you can try first:

1. Check you have internet connection
2. Try accessing myTAC on a different device

Please note: If you are having trouble updating your bank account details, for security reasons, you can't update your account details in the first 48 hours after you register for myTAC.

If myTAC is still not working, please call us on 1300 654 329 between 8.30am - 5.30pm, Monday to Friday.

To change your password in myTAC:

1. Select the Personal Details button
2. In the Password section, select ‘Update’
3. Complete your current and new password details.
4. Once submitted, your new password will be effective immediately.

If you are concerned about the security of your account, please call us on 1300 654 329 between 8.30am - 5.30pm, Monday to Friday.

Your personal details and claim information in myTAC is still safe and secure.

You can download the app to a new device or access the web portal on a desktop computer using the same login details.

Before setting up a myTAC account, you must accept the terms and conditions. You can read them here.

The TAC respects your privacy and treats this issue very seriously. Find out more about how we protect your privacy here.