Our purpose and values

Our purpose

To care for the lives of everyone who travels on Victoria’s roads.

We do this by promoting road safety and providing support to those who are injured in a caring, efficient, and financially responsible way.

Our values

These values guide our behaviour, our thinking and ultimately how we support Victorians impacted by road trauma.

We value life

We are passionate about protecting Victorian road users in every way. We value each and every life, and we are committed to investing to deliver a road safety system that protects our community against trauma.

Through quality, respectful, and timely supports and services, we help our clients get their lives back on track, as quickly as possible. Our value for life extends to our people too. By looking after our own wellbeing, we are better equipped to look after the Victorian community.

We make every conversation count

We know that trust is built and reinforced one conversation at a time. We ensure the conversations we have with colleagues, clients, our partners, and our community are authentic, heard and acted upon.

We will find a better way, today

We are not afraid to be bold and brave. We empower our people to be innovative and creative, and to continuously seek better ways to care for our clients and prevent road trauma.

We make the complicated simple

We break down barriers that get in the way of achieving success. We simplify the way we do things and the interactions we have – for our clients, our partners, and our broader community.

TAC Capability Framework

The TAC Capability Framework describes eight capabilities that are critical to our ongoing success and are important to developing a resilient and contemporary organisation. These capabilities apply to all roles and levels and emphasise the mindsets, behaviours and skills that support our purpose, vision, mission, strategy, values, and brand.

TAC capability framework


Our purpose and values Our purpose To care for the lives of everyone who travels on Victoria’s roads. We do this by promoting road safety and providing support to those who are injured in a caring, efficient, and financially responsible way. Our values These values guide our behaviour, our thinking and ultimately how we support Victorians impacted by road trauma. We value life We are passionate about protecting Victorian road users in every way. We value each and every life, and we are committed to investing to deliver a road safety system that protects our community against trauma. Through quality, respectful, and timely supports and services, we help our clients get their lives back on track, as quickly as possible. Our value for life extends to our people too. By looking after our own wellbeing, we are better equipped to look after the Victorian community. We make every conversation count We know that trust is built and reinforced one conversation at a time. We ensure the conversations we have with colleagues, clients, our partners, and our community are authentic, heard and acted upon. We will find a better way, today We are not afraid to be bold and brave. We empower our people to be innovative and creative, and to continuously seek better ways to care for our clients and prevent road trauma. We make the complicated simple We break down barriers that get in the way of achieving success. We simplify the way we do things and the interactions we have – for our clients, our partners, and our broader community. TAC Capability Framework The TAC Capability Framework describes eight capabilities that are critical to our ongoing success and are important to developing a resilient and contemporary organisation. These capabilities apply to all roles and levels and emphasise the mindsets, behaviours and skills that support our purpose, vision, mission, strategy, values, and brand.