Unsolicited phone calls relating to TAC claims

The TAC is advising all clients and the general public to be wary of unsolicited phone calls relating to TAC claims.

In recent weeks, the TAC has become aware of a number of unsolicited calls from people attempting to seek personal information and details about TAC clients and their claims.

The callers appear to be contacting people at random, trying to determine whether they are a TAC client and have an active claim. In some instances the callers have stated that money is owed to the TAC or that a claim needs to be lodged with the TAC. These calls may be fraudulent and the person receiving the call might not be able to determine which organisation the caller represents.

If you think you have received an unsolicited call of this nature:

• Do not provide any personal information
• Ask the caller for their name, their organisation, email address and phone number
• Report the call to the Australian Competition and Consumer Commission via the SCAM watch website – www.scamwatch.gov.au – or by calling them on 1300 795 995
• If you're unsure whether the call really is from the TAC, hang up and call our Customer Service Centre on 1300 654 329.

If the TAC needs to contact you, the caller will always identify themselves by name and state that they are calling from the TAC at the start of the phone call. If you're still unsure, you can ask the TAC caller to verify your claim number to confirm their identity.