TAC strategy - Make Every Day Matter

The TAC’s Make Every Day Matter strategy sets our organisational direction over the next six years, to 2030, with a clear commitment to achieve better outcomes for our clients, community, providers and our people.

At the heart of Make Every Day Matter are our four strategic goals:

Safe to travel
Best client outcomes
High performing culture
Scheme for now and the future

These goals are strongly connected to our purpose and the vital work we do in road safety, health, disability, and compensation.

Read the Make Every Day Matter strategy PDF, 3.34MB

Our purpose

To care for the lives of everyone who travels on Victoria’s roads.

We do this by promoting road safety and providing support to those who are injured in a caring, efficient, and financially responsible way.

Our values

These values guide our behaviour, our thinking and ultimately how we support Victorians impacted by road trauma.

We value life

We are passionate about protecting Victorian road users in every way. We value each and every life, and we are committed to investing to deliver a road safety system that protects our community against trauma.

Through quality, respectful, and timely supports and services, we help our clients get their lives back on track, as quickly as possible. Our value for life extends to our people too. By looking after our own wellbeing, we are better equipped to look after the Victorian community.

We make every conversation count

We know that trust is built and reinforced one conversation at a time. We ensure the conversations we have with colleagues, clients, our partners, and our community are authentic, heard and acted upon.

We will find a better way, today

We are not afraid to be bold and brave. We empower our people to be innovative and creative, and to continuously seek better ways to care for our clients and prevent road trauma.

We make the complicated simple

We break down barriers that get in the way of achieving success. We simplify the way we do things and the interactions we have – for our clients, our partners, and our broader community.


TAC strategy - Make Every Day Matter The TAC’s Make Every Day Matter strategy sets our organisational direction over the next six years, to 2030, with a clear commitment to achieve better outcomes for our clients, community, providers and our people. At the heart of Make Every Day Matter are our four strategic goals: Safe to travel Best client outcomes High performing culture Scheme for now and the future These goals are strongly connected to our purpose and the vital work we do in road safety, health, disability, and compensation. Read the Make Every Day Matter strategy PDF, 3.34MB Our purpose To care for the lives of everyone who travels on Victoria’s roads. We do this by promoting road safety and providing support to those who are injured in a caring, efficient, and financially responsible way. Our values These values guide our behaviour, our thinking and ultimately how we support Victorians impacted by road trauma. We value life We are passionate about protecting Victorian road users in every way. We value each and every life, and we are committed to investing to deliver a road safety system that protects our community against trauma. Through quality, respectful, and timely supports and services, we help our clients get their lives back on track, as quickly as possible. Our value for life extends to our people too. By looking after our own wellbeing, we are better equipped to look after the Victorian community. We make every conversation count We know that trust is built and reinforced one conversation at a time. We ensure the conversations we have with colleagues, clients, our partners, and our community are authentic, heard and acted upon. We will find a better way, today We are not afraid to be bold and brave. We empower our people to be innovative and creative, and to continuously seek better ways to care for our clients and prevent road trauma. We make the complicated simple We break down barriers that get in the way of achieving success. We simplify the way we do things and the interactions we have – for our clients, our partners, and our broader community.