Additional disability support services
In response to COVID-19, the TAC can now pay for telehealth appointments for treatment related to your transport accident. Find out more about telehealth.
What are disability support services?
When your injuries are severe or you have spent a long time in hospital, you may need extra support.
Disability support services gives you more help to build your skills and independence.
What disability support services are available?
There are different services available. Our coordinators will help you select the best one for your circumstances.
- Case Management can help with things like going home, getting back into the community, planning for the future, coping with your situation, making choices and controlling your own services and support.
- The Outreach Service offers mental health and behavioural support to help you with goals like finding accommodation, getting out into the community and improving your day to day living skills. The service will work with you to make sure you have as much choice and control as you want.
- The Multiple and Complex Needs Model (MACNM) helps when you have many support needs and other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections and make sure you have as much choice and control as you want. The TAC's preferred service provider for MACNM is Co-Health.
- The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.
Will the TAC pay for my disability support services?
Yes we can pay for a consultation with your health professional to give you the opportunity to tell them what is important to you in getting your life back on track.
Your treating team will work with you to identify specific SMART goals and recommend an appropriate service to meet your needs.
Your service will then bill us. You will need to give them your TAC claim number.
We’ll also keep in touch with you and your service to make sure it’s helping you and you’re getting the support you need.
Effective 1 July 2024
The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing Case management services from home.
2024/2025 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $114.92 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $114.92 |
| Discrete Travel Rate | CAP185 | $114.92 |
2023/2024 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $110.70 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $110.70 |
| Discrete Travel Rate | CAP185 | $110.70 |
2024/2025 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $114.92 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $114.92 |
| Discrete Travel Rate | CAP185 | $114.92 |
2023/2024 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $110.70 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $110.70 |
| Discrete Travel Rate | CAP185 | $110.70 |
Effective 1 July 2024
The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing outreach services from home.
2024/25 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $112.88 |
| Outreach Service (per hour) - Telehealth | ROS002T | $112.88 |
2023/24 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $108.74 |
| Outreach Service (per hour) - Telehealth | ROS002T | $108.74 |
2024/25 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $112.88 |
| Outreach Service (per hour) - Telehealth | ROS002T | $112.88 |
2023/24 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $108.74 |
| Outreach Service (per hour) - Telehealth | ROS002T | $108.74 |
Effective 1 July 2024
2024/25 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $59.72 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $34.15 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $24.38 per hour |
2023/24 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $57.53 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $32.90 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $23.49 per hour |
2024/25 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $59.72 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $34.15 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $24.38 per hour |
2023/24 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $57.53 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $32.90 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $23.49 per hour |
Summary
The Outreach Service (OS) supports clients with psychosocial or mental health issues, behaviours of concern and other support needs. This list of registered outreach providers includes contact details and the regions they service.
Please note: All service providers funded by the TAC to deliver a disability service for a TAC client with disability in Victoria must comply with the requirements of the new Social Services Regulator that came into effect on 1 July 2024.
Please refer to the TAC’s Social Services Regulations webpage to find out how this may impact the services you deliver and/or refer to the Social Services Regulator webpage for more details on registering with the new regulator.
Because of these changes, this policy is under review.
When your injuries are severe or you have spent a long time in hospital, you may need extra support.
We will pay for additional disability support services provided in Australia, which are designed to help you build capabilities and independence.
How can additional disability support services help?
If you need more support than your treatment team can offer you, disability services provide extra help and assistance.
- Case Management can support you with things like finding suitable accommodation, crisis management planning, re-establishing your role in the community and assistance with transition planning.
- The Outreach Service offers mental health and behavioural support to help you achieve a specific goal you when you need it and can provide support in getting out into the community, improving day to day living skills and maintaining accommodation. You will be supported to make decisions and tailor the support and services you receive.
- The Multiple and Complex Needs Model (MACNM) helps when you have many support needs, after other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections. The TAC's preferred service provider for MACNM is Co-Health.
- The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.
How we approve these services
We pay for a consultation with your treater to give you the opportunity to tell them what is important to you in getting your life back on track and maximising your independence.
These services can also be recommended to you by family members, a guardian or an administrator. We will take into consideration their recommendations when considering your participation.
Your treating team will work with you to identify specific goals and recommend an appropriate service to meet your needs. Your goals need to be specific, measurable, achievable, realistic and timely.
How these services are paid for
We pay for your treatments:
- Directly to your service provider, when you have provided them with your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
For a list of rates, see:
What we won’t pay for
We can’t pay for services that:
- Do not treat your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.
In response to COVID-19, the TAC can now pay for telehealth appointments for treatment related to your transport accident. Find out more about telehealth.
What are disability support services?
When your injuries are severe or you have spent a long time in hospital, you may need extra support.
Disability support services gives you more help to build your skills and independence.
What disability support services are available?
There are different services available. Our coordinators will help you select the best one for your circumstances.
- Case Management can help with things like going home, getting back into the community, planning for the future, coping with your situation, making choices and controlling your own services and support.
- The Outreach Service offers mental health and behavioural support to help you with goals like finding accommodation, getting out into the community and improving your day to day living skills. The service will work with you to make sure you have as much choice and control as you want.
- The Multiple and Complex Needs Model (MACNM) helps when you have many support needs and other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections and make sure you have as much choice and control as you want. The TAC's preferred service provider for MACNM is Co-Health.
- The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.
Will the TAC pay for my disability support services?
Yes we can pay for a consultation with your health professional to give you the opportunity to tell them what is important to you in getting your life back on track.
Your treating team will work with you to identify specific SMART goals and recommend an appropriate service to meet your needs.
Your service will then bill us. You will need to give them your TAC claim number.
We’ll also keep in touch with you and your service to make sure it’s helping you and you’re getting the support you need.
Effective 1 July 2024
The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing Case management services from home.
2024/2025 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $114.92 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $114.92 |
| Discrete Travel Rate | CAP185 | $114.92 |
2023/2024 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $110.70 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $110.70 |
| Discrete Travel Rate | CAP185 | $110.70 |
2024/2025 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $114.92 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $114.92 |
| Discrete Travel Rate | CAP185 | $114.92 |
2023/2024 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate (Face to face) | CAP180 | $110.70 |
| Discrete Hourly Rate (Telehealth) | CAP180T | $110.70 |
| Discrete Travel Rate | CAP185 | $110.70 |
Effective 1 July 2024
The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing outreach services from home.
2024/25 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $112.88 |
| Outreach Service (per hour) - Telehealth | ROS002T | $112.88 |
2023/24 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $108.74 |
| Outreach Service (per hour) - Telehealth | ROS002T | $108.74 |
2024/25 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $112.88 |
| Outreach Service (per hour) - Telehealth | ROS002T | $112.88 |
2023/24 rates
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $108.74 |
| Outreach Service (per hour) - Telehealth | ROS002T | $108.74 |
Effective 1 July 2024
2024/25 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $59.72 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $34.15 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $24.38 per hour |
2023/24 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $57.53 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $32.90 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $23.49 per hour |
2024/25 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $59.72 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $34.15 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $24.38 per hour |
2023/24 rates
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $57.53 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $32.90 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $23.49 per hour |
Summary
The Outreach Service (OS) supports clients with psychosocial or mental health issues, behaviours of concern and other support needs. This list of registered outreach providers includes contact details and the regions they service.
Please note: All service providers funded by the TAC to deliver a disability service for a TAC client with disability in Victoria must comply with the requirements of the new Social Services Regulator that came into effect on 1 July 2024.
Please refer to the TAC’s Social Services Regulations webpage to find out how this may impact the services you deliver and/or refer to the Social Services Regulator webpage for more details on registering with the new regulator.
Because of these changes, this policy is under review.
When your injuries are severe or you have spent a long time in hospital, you may need extra support.
We will pay for additional disability support services provided in Australia, which are designed to help you build capabilities and independence.
How can additional disability support services help?
If you need more support than your treatment team can offer you, disability services provide extra help and assistance.
- Case Management can support you with things like finding suitable accommodation, crisis management planning, re-establishing your role in the community and assistance with transition planning.
- The Outreach Service offers mental health and behavioural support to help you achieve a specific goal you when you need it and can provide support in getting out into the community, improving day to day living skills and maintaining accommodation. You will be supported to make decisions and tailor the support and services you receive.
- The Multiple and Complex Needs Model (MACNM) helps when you have many support needs, after other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections. The TAC's preferred service provider for MACNM is Co-Health.
- The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.
How we approve these services
We pay for a consultation with your treater to give you the opportunity to tell them what is important to you in getting your life back on track and maximising your independence.
These services can also be recommended to you by family members, a guardian or an administrator. We will take into consideration their recommendations when considering your participation.
Your treating team will work with you to identify specific goals and recommend an appropriate service to meet your needs. Your goals need to be specific, measurable, achievable, realistic and timely.
How these services are paid for
We pay for your treatments:
- Directly to your service provider, when you have provided them with your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
For a list of rates, see:
What we won’t pay for
We can’t pay for services that:
- Do not treat your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.
