Community access support services
What community access support is available?
If you have more than one type of disability as a result of a transport accident you might need extra help to get back into the community and find the support you need.
How can I get these support services?
Your doctor or occupational therapist will speak to us if you need support to help you to get back into the community and join in with activities.
Will the TAC pay for these services?
We will pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend support to help you join community activities.
We will work with your treating team to help you get the support you need.
Effective 1 July 2024
2024/25 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $126.43 |
| Travel directly associated with assessment | CAP255* | $126.43 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $115.07 |
| Travel directly associated with intervention | CAP265 | $115.07 |
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $121.79 |
| Travel directly associated with assessment | CAP255* | $121.79 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $110.85 |
| Travel directly associated with intervention | CAP265 | $110.85 |
2024/25 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $126.43 |
| Travel directly associated with assessment | CAP255* | $126.43 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $115.07 |
| Travel directly associated with intervention | CAP265 | $115.07 |
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $121.79 |
| Travel directly associated with assessment | CAP255* | $121.79 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $110.85 |
| Travel directly associated with intervention | CAP265 | $110.85 |
GST
If your business entity is not registered for GST, then you must only claim the lower of the rates provided at each item number. This is the "Maximum Payment rate - Non registered for GST". A business entity not registered for GST:
- Is not legally permitted to charge GST; and
- Should indicate on all invoices submitted your status as 'not registered for GST'
A business entity that is registered for GST should claim the higher rates provided at each item number. This is the "Maximum Payment Rate - Registered for GST". Where TAC believes an item is a taxable supply, an allowance for GST has been factored into the payment rate. You should not markup GST on the Maximum Payment Rate quoted for a GST registered entity.
Effective 17 March 2025
From 17/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Program Providers | ||
| Community Group Program Assessment/Review | CAP051* | $115.08 |
| Community Group Program Development Fee | CAP150* | $115.08 |
| Core Support: staff to client ratio 1:3 to 1:5 (per hour) | CAP052 | $24.38 |
| High Support: staff to client ratio 1:1 to 1:2 (per hour) | CAP053 | $34.15 |
| Travel (per attendance at group/activity) | CAP160* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
1/7/2024 - 16/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $21.42 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $29.32 |
| Travel (per attendance at group/activity) | CAP161* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $20.63 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $28.24 |
| Travel (per attendance at group/activity) | CAP161* | $26.09 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
From 17/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Program Providers | ||
| Community Group Program Assessment/Review | CAP051* | $115.08 |
| Community Group Program Development Fee | CAP150* | $115.08 |
| Core Support: staff to client ratio 1:3 to 1:5 (per hour) | CAP052 | $24.38 |
| High Support: staff to client ratio 1:1 to 1:2 (per hour) | CAP053 | $34.15 |
| Travel (per attendance at group/activity) | CAP160* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
1/7/2024 - 16/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $21.42 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $29.32 |
| Travel (per attendance at group/activity) | CAP161* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $20.63 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $28.24 |
| Travel (per attendance at group/activity) | CAP161* | $26.09 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
GST
If your business entity is not registered for GST, then you must only claim the lower of the rates provided at each item number. This is the "Maximum Payment rate - Non registered for GST". A business entity not registered for GST:
- Is not legally permitted to charge GST; and
- Should indicate on all invoices submitted your status as 'not registered for GST'
A business entity that is registered for GST should claim the higher rates provided at each item number. This is the "Maximum Payment Rate - Registered for GST". Where TAC believes an item is a taxable supply, an allowance for GST has been factored into the payment rate. You should not markup GST on the Maximum Payment Rate quoted for a GST registered entity.
Summary
Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.
Please note: All service providers funded by the TAC to deliver a disability service for a TAC client with disability in Victoria must comply with the requirements of the new Social Services Regulator that came into effect on 1 July 2024.
Please refer to the TAC’s Social Services Regulations webpage to find out how this may impact the services you deliver and/or refer to the Social Services Regulator webpage for more details on registering with the new regulator.
Because of these changes, this policy is under review.
We’re here to help you get your life back on track after your transport accident. We can pay for community access support and planning services in Australia to help you get back into the community.
How can community access support services help?
If you have multiple physical, sensory and cognitive disabilities as a result of severe transport accident injuries, you may need extra help.
Community group programs and activities
These are designed to suit you and to help you to be as independent as possible. There are programs and activities to help with new skills, recreation and leisure.
Community access planning
This service helps with your independence by improving your peer support networks and helping you to get out and join in with community, recreation and leisure activities.
How we approve these services
We pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend some support to help you join community activities.
They will ask us if you can do a community access program or community access planning. We will work with your treating team to ensure that you receive this help.
We may contact your recommending doctor or occupational therapist to discuss your progress or request an assessment, to make sure that:
- You have access to the right treatment and support.
- You are getting proven, evidence-based treatment, not treatment that isn't helping.
- You are moving towards getting your life back on track or being able to live independently.
How these services are paid for
We pay for these services:
- Directly to your service provider, when you have provided them with your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
There is a limit to how much we will pay to a community access or community access planning provider. If your service costs more than our rate you might need to pay the difference.
For a list of rates, see:
What we won’t pay for
We can’t pay for services that:
- Are not reasonable, necessary or appropriate
- Are not authorised under TAC legislation
- Are for someone other than you
- Have not been approved by TAC prior to commencement
- Are provided outside Australia
- Are of no clear benefit
- Are activity costs associated with participation in community activities including:
- entry fees, e.g. to an art gallery
- activity costs, e.g. the purchase cost of roller skates
- materials, e.g. wood for woodworking
- hire of equipment and/or hire of facility component of activity, teaching or instruction of the activity, e.g. bowling balls or bowling shoes
What community access support is available?
If you have more than one type of disability as a result of a transport accident you might need extra help to get back into the community and find the support you need.
How can I get these support services?
Your doctor or occupational therapist will speak to us if you need support to help you to get back into the community and join in with activities.
Will the TAC pay for these services?
We will pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend support to help you join community activities.
We will work with your treating team to help you get the support you need.
Effective 1 July 2024
2024/25 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $126.43 |
| Travel directly associated with assessment | CAP255* | $126.43 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $115.07 |
| Travel directly associated with intervention | CAP265 | $115.07 |
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $121.79 |
| Travel directly associated with assessment | CAP255* | $121.79 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $110.85 |
| Travel directly associated with intervention | CAP265 | $110.85 |
2024/25 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $126.43 |
| Travel directly associated with assessment | CAP255* | $126.43 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $115.07 |
| Travel directly associated with intervention | CAP265 | $115.07 |
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Assessment (Including Community Access Plan per hour) | CAP250* | $121.79 |
| Travel directly associated with assessment | CAP255* | $121.79 |
| Intervention (including Community Access Plan: Progress/outcome report) | CAP260 | $110.85 |
| Travel directly associated with intervention | CAP265 | $110.85 |
GST
If your business entity is not registered for GST, then you must only claim the lower of the rates provided at each item number. This is the "Maximum Payment rate - Non registered for GST". A business entity not registered for GST:
- Is not legally permitted to charge GST; and
- Should indicate on all invoices submitted your status as 'not registered for GST'
A business entity that is registered for GST should claim the higher rates provided at each item number. This is the "Maximum Payment Rate - Registered for GST". Where TAC believes an item is a taxable supply, an allowance for GST has been factored into the payment rate. You should not markup GST on the Maximum Payment Rate quoted for a GST registered entity.
Effective 17 March 2025
From 17/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Program Providers | ||
| Community Group Program Assessment/Review | CAP051* | $115.08 |
| Community Group Program Development Fee | CAP150* | $115.08 |
| Core Support: staff to client ratio 1:3 to 1:5 (per hour) | CAP052 | $24.38 |
| High Support: staff to client ratio 1:1 to 1:2 (per hour) | CAP053 | $34.15 |
| Travel (per attendance at group/activity) | CAP160* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
1/7/2024 - 16/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $21.42 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $29.32 |
| Travel (per attendance at group/activity) | CAP161* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $20.63 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $28.24 |
| Travel (per attendance at group/activity) | CAP161* | $26.09 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
From 17/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Program Providers | ||
| Community Group Program Assessment/Review | CAP051* | $115.08 |
| Community Group Program Development Fee | CAP150* | $115.08 |
| Core Support: staff to client ratio 1:3 to 1:5 (per hour) | CAP052 | $24.38 |
| High Support: staff to client ratio 1:1 to 1:2 (per hour) | CAP053 | $34.15 |
| Travel (per attendance at group/activity) | CAP160* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
1/7/2024 - 16/3/2025
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $21.42 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $29.32 |
| Travel (per attendance at group/activity) | CAP161* | $27.08 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
2023/24 rates
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Non Panel Community Programs | ||
| Core Support: staff to client ratio of 1:3 to 1:5 (per hour) | CAP062 | $20.63 |
| High Support: staff to client ratio of 1:1 or 1:2 (per hour) | CAP063 | $28.24 |
| Travel (per attendance at group/activity) | CAP161* | $26.09 |
| These services all require prior approval in writing from a TAC staff member | ||
| Child Care Providers (Includes centre based care, family day care & before/after school care) | CAP300* | |
| Camp Providers | CAP305* | |
| Leisure Recreational Providers | CAP310* | |
| Holiday costs | CAP021* | |
| All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses. | ||
GST
If your business entity is not registered for GST, then you must only claim the lower of the rates provided at each item number. This is the "Maximum Payment rate - Non registered for GST". A business entity not registered for GST:
- Is not legally permitted to charge GST; and
- Should indicate on all invoices submitted your status as 'not registered for GST'
A business entity that is registered for GST should claim the higher rates provided at each item number. This is the "Maximum Payment Rate - Registered for GST". Where TAC believes an item is a taxable supply, an allowance for GST has been factored into the payment rate. You should not markup GST on the Maximum Payment Rate quoted for a GST registered entity.
Summary
Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.
Please note: All service providers funded by the TAC to deliver a disability service for a TAC client with disability in Victoria must comply with the requirements of the new Social Services Regulator that came into effect on 1 July 2024.
Please refer to the TAC’s Social Services Regulations webpage to find out how this may impact the services you deliver and/or refer to the Social Services Regulator webpage for more details on registering with the new regulator.
Because of these changes, this policy is under review.
We’re here to help you get your life back on track after your transport accident. We can pay for community access support and planning services in Australia to help you get back into the community.
How can community access support services help?
If you have multiple physical, sensory and cognitive disabilities as a result of severe transport accident injuries, you may need extra help.
Community group programs and activities
These are designed to suit you and to help you to be as independent as possible. There are programs and activities to help with new skills, recreation and leisure.
Community access planning
This service helps with your independence by improving your peer support networks and helping you to get out and join in with community, recreation and leisure activities.
How we approve these services
We pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend some support to help you join community activities.
They will ask us if you can do a community access program or community access planning. We will work with your treating team to ensure that you receive this help.
We may contact your recommending doctor or occupational therapist to discuss your progress or request an assessment, to make sure that:
- You have access to the right treatment and support.
- You are getting proven, evidence-based treatment, not treatment that isn't helping.
- You are moving towards getting your life back on track or being able to live independently.
How these services are paid for
We pay for these services:
- Directly to your service provider, when you have provided them with your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
There is a limit to how much we will pay to a community access or community access planning provider. If your service costs more than our rate you might need to pay the difference.
For a list of rates, see:
What we won’t pay for
We can’t pay for services that:
- Are not reasonable, necessary or appropriate
- Are not authorised under TAC legislation
- Are for someone other than you
- Have not been approved by TAC prior to commencement
- Are provided outside Australia
- Are of no clear benefit
- Are activity costs associated with participation in community activities including:
- entry fees, e.g. to an art gallery
- activity costs, e.g. the purchase cost of roller skates
- materials, e.g. wood for woodworking
- hire of equipment and/or hire of facility component of activity, teaching or instruction of the activity, e.g. bowling balls or bowling shoes
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Community access support servicesOverviewWhat community access support is available?If you have more than one type of disability as a result of a transport accident you might need extra help to get back into the community and find the support you need. How can I get these support services?Your doctor or occupational therapist will speak to us if you need support to help you to get back into the community and join in with activities. Will the TAC pay for these services?We will pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend support to help you join community activities. We will work with your treating team to help you get the support you need.
Payment RatesEffective 1 July 2024 2024/25 rates
2023/24 rates
2024/25 rates
2023/24 rates
GST If your business entity is not registered for GST, then you must only claim the lower of the rates provided at each item number. This is the "Maximum Payment rate - Non registered for GST". A business entity not registered for GST:
A business entity that is registered for GST should claim the higher rates provided at each item number. This is the "Maximum Payment Rate - Registered for GST". Where TAC believes an item is a taxable supply, an allowance for GST has been factored into the payment rate. You should not markup GST on the Maximum Payment Rate quoted for a GST registered entity. Effective 17 March 2025 From 17/3/2025
1/7/2024 - 16/3/2025
2023/24 rates
From 17/3/2025
1/7/2024 - 16/3/2025
2023/24 rates
GST If your business entity is not registered for GST, then you must only claim the lower of the rates provided at each item number. This is the "Maximum Payment rate - Non registered for GST". A business entity not registered for GST:
A business entity that is registered for GST should claim the higher rates provided at each item number. This is the "Maximum Payment Rate - Registered for GST". Where TAC believes an item is a taxable supply, an allowance for GST has been factored into the payment rate. You should not markup GST on the Maximum Payment Rate quoted for a GST registered entity. Forms and BrochuresSummaryOur attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills. PolicyPlease note: All service providers funded by the TAC to deliver a disability service for a TAC client with disability in Victoria must comply with the requirements of the new Social Services Regulator that came into effect on 1 July 2024. We’re here to help you get your life back on track after your transport accident. We can pay for community access support and planning services in Australia to help you get back into the community. How can community access support services help?If you have multiple physical, sensory and cognitive disabilities as a result of severe transport accident injuries, you may need extra help. Community group programs and activitiesThese are designed to suit you and to help you to be as independent as possible. There are programs and activities to help with new skills, recreation and leisure. Community access planningThis service helps with your independence by improving your peer support networks and helping you to get out and join in with community, recreation and leisure activities. How we approve these servicesWe pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend some support to help you join community activities. They will ask us if you can do a community access program or community access planning. We will work with your treating team to ensure that you receive this help. We may contact your recommending doctor or occupational therapist to discuss your progress or request an assessment, to make sure that:
How these services are paid forWe pay for these services:
We pay for your services in line with our responsibilities under the Transport Accident Act 1986. How much we will payThere is a limit to how much we will pay to a community access or community access planning provider. If your service costs more than our rate you might need to pay the difference. For a list of rates, see:
What we won’t pay forWe can’t pay for services that:
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