Rights and responsibilities

Our aim is to work with clients, providers and health professionals in a positive, honest and professional manner. We want to ensure clients receive reasonable and appropriate treatment and services for their accident-related injuries.

We have zero tolerance for abuse, neglect or violence. This is towards our clients, their family members, providers and our employees. This page sets out the rights and responsibilities of our staff and our clients.

You can also access information about the TAC's commitment to safer services and child safety.

For TAC clients

As a TAC client, you have the right to:

Be safe from abuse
Be treated with dignity and respect at all times
Have your privacy respected
Access high-quality care and support
Make informed choices and be in control of your care and support
Have information presented to you in a language or format you can understand
Have your ethnic, cultural and religious practices respected
Provide feedback or make a complaint.

As a TAC client, you have a responsibility to:

Communicate with courtesy and respect
Be truthful when providing information to the TAC
Keep us up to date with any changes in your life that might affect your care and support
Play an active role in your recovery or rehabilitation and accept responsibility for any decisions or actions you take
Ask for an explanation of any information you don't understand.

For TAC staff

Our staff have a responsibility to:

Respect your privacy
Work with you in a positive, honest and professional way
Treat you with dignity and respect
Give prompt answers to your questions
Help you solve your issues
Keep you up to date with any decisions that might affect your treatment or support.

Our staff have the right to:

Be treated with dignity and respect
Refuse to work with a person who is abusive, threatening or under the influence of alcohol or drugs
Be called by their preferred name
Be listened to.


Rights and responsibilities Our aim is to work with clients, providers and health professionals in a positive, honest and professional manner. We want to ensure clients receive reasonable and appropriate treatment and services for their accident-related injuries. We have zero tolerance for abuse, neglect or violence. This is towards our clients, their family members, providers and our employees. This page sets out the rights and responsibilities of our staff and our clients. You can also access information about the TAC's commitment to safer services and child safety. For TAC clients As a TAC client, you have the right to: Be safe from abuse Be treated with dignity and respect at all times Have your privacy respected Access high-quality care and support Make informed choices and be in control of your care and support Have information presented to you in a language or format you can understand Have your ethnic, cultural and religious practices respected Provide feedback or make a complaint. As a TAC client, you have a responsibility to: Communicate with courtesy and respect Be truthful when providing information to the TAC Keep us up to date with any changes in your life that might affect your care and support Play an active role in your recovery or rehabilitation and accept responsibility for any decisions or actions you take Ask for an explanation of any information you don't understand. For TAC staff Our staff have a responsibility to: Respect your privacy Work with you in a positive, honest and professional way Treat you with dignity and respect Give prompt answers to your questions Help you solve your issues Keep you up to date with any decisions that might affect your treatment or support. Our staff have the right to: Be treated with dignity and respect Refuse to work with a person who is abusive, threatening or under the influence of alcohol or drugs Be called by their preferred name Be listened to.