Please note: All service providers funded by the TAC to deliver a disability service for a TAC client with disability in Victoria must comply with the requirements of the new Social Services Regulator that came into effect on 1 July 2024.
Please refer to the TAC’s Social Services Regulations webpage to find out how this may impact the services you deliver and/or refer to the Social Services Regulator webpage for more details on registering with the new regulator.
Case management provider registration
The TAC is not currently accepting new applications for case management provider registration.
If there are exceptional circumstances where a specific client need can be demonstrated, please contact us at sectors@tac.vic.gov.au to request further consideration.
To be eligible for registration
Case management providers need to be registered with the TAC to provide services to TAC clients under Victorian transport accident legislation. The TAC expects the delivery of services to be based on a strengths based recovery model. Providers are expected to work holistically, with the delivery of services to be consistent with the goals of the client's treating team.
To be eligible to provide case management services for TAC clients, a service provider must:
- Be qualified and experienced in delivering case management interventions to clients. Minimum qualifications are required to be at a diploma level and can include social work, community service work, disability work, allied health or nursing. And,
- Complete the Provider Registration form
Registration can be maintained by the provider by continuing to meet these registration criteria and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.
For more information, please refer to the TAC’s Case Management Guidelines.
Note: Services will not be paid for until approval has been granted via this registration process.