Attendant carers

Please note: All service providers funded by the TAC to deliver a disability service for a TAC client with disability in Victoria must comply with the requirements of the new Social Services Regulator that came into effect on 1 July 2024.

Please refer to the TAC’s Social Services Regulations webpage to find out how this may impact the services you deliver and/or refer to the Social Services Regulator webpage for more details on registering with the new regulator.

Attendant care and CISS provider registration

The TAC and WorkSafe are not currently accepting new applications for disability service provider registration. The registration process is being updated to align with the requirements of the Victorian Social Services Regulator. The process will be outlined on our website when finalised.

Unless asked via email from sectors@tac.vic.gov.au, please do not submit an application for registration.

If you have any questions, please contact us at sectors@tac.vic.gov.au. To discuss the needs of a specific client, please contact their TAC claims representative.

To be eligible for attendant care registration

Attendant care and CISS providers must register with us through the IRQS application process to deliver services to our clients. Services will not be paid for until approval has been granted via this registration process.

For more information on the TAC’s minimum standards for registration, refer to the attendant care policy, attendant care provider guidelines and registration terms and conditions.

Evidence of accreditation status

You must be an accredited provider of disability services with another relevant government organisation, such as the National Disability Insurance Scheme (NDIA) or the Department of Families, Fairness and Housing (DFFH) to be eligible to provide these services to TAC clients and WorkSafe injured workers.

We will ask you for evidence of your accreditation status as part of your application as it is a mandatory requirement.

Minimum requirements and application documents

List of minimum requirements for applicants

  • Provide evidence of your accreditation to provide disability services with another relevant government organisation, such as NDIA or DFFH.
  • Ensure your staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
    • CPR – anaphylaxis
    • First aid
    • Food safety
    • Infection control
    • Fire Safety
    • Manual Handling
    • AFAC Fire Safety Awareness Training
    • Administration of medication
    • Understanding Abuse – Zero Tolerance
  • Ensure your staff complete a client/worker specific training program, where required by us as a result of a client's specialised support needs.
  • Have a minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.
  • Ensure all staff have current police checks and working with children checks as appropriate when working on TAC programs.

List of documents you must include with your application

For all providers

  • Letter or Certificate of Registration and/or accreditation
  • Accreditation /Certification against TAC recognised quality assurance systems, including:
    • Attendant Care Industry Standard (ACIS)
    • Quality Improvement Council (QIC) Health & Community Services Standards
    • EquIP
    • ISO 9001:2008 and any other quality assurance system that we recognise.
  • Conflict of Interest policy
  • Organisational policies/processes for responding to potential or actual abuse, neglect, exploitation and preventable injury
  • Policy/process regarding the handling of client/workers’ money/finances
  • Confidentiality and Privacy policy
  • Complaints Policy
  • Public Liability Insurance policy
  • Professional Indemnity Insurance policy
  • Staff training calendar
  • Organisation structure chart (not required if you are an existing DFFH or NDIA registered provider)
  • Code of Conduct/Code of Ethics or Service Charter (not required if you are an existing DFFH or NDIA registered provider)
  • Two written references from independent community and/or health professionals (not required if you are an existing DFFH or NDIA registered provider)

Additional requirements for CISS providers

CISS providers must meet all attendant care services criteria listed above and:

  • be a Disability Service provider or ABI support organisation
  • employ staff to conduct the service that possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent

If you meet the requirements

If you meet the above eligibility requirements and are seeking to apply for IRQS registration for a particular client need that can be demonstrated, please contact us at sectors@tac.vic.gov.au